{"id":5388,"date":"2025-05-03T16:44:59","date_gmt":"2025-05-03T15:44:59","guid":{"rendered":"https:\/\/freerent.pt\/?page_id=5388"},"modified":"2025-05-03T23:30:45","modified_gmt":"2025-05-03T22:30:45","slug":"resolucao-de-litigios","status":"publish","type":"page","link":"https:\/\/freerent.pt\/fr\/resolucao-de-litigios\/","title":{"rendered":"R\u00e9solution des litiges"},"content":{"rendered":"
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Ao abrigo do art.\u00ba 18.\u00ba da Lei n.\u00ba 144\/2015, de 8 de setembro, a Freerent informa os consumidores sobre os mecanismos de resolu\u00e7\u00e3o alternativa de lit\u00edgios (RAL) aplic\u00e1veis aos contratos de aluguer de autom\u00f3veis. A RAL \u00e9 um meio extrajudicial para resolver conflitos de consumo, sendo normalmente mais r\u00e1pida, mais simples e menos dispendiosa do que os processos judiciais. Entre os m\u00e9todos RAL contam a media\u00e7\u00e3o, a concilia\u00e7\u00e3o e a arbitragem. Se preferir n\u00e3o recorrer de imediato aos tribunais, o consumidor pode submeter a sua reclama\u00e7\u00e3o a uma entidade de RAL \u2013 isto evita os custos de um processo judicial e facilita a solu\u00e7\u00e3o do lit\u00edgio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEntidades de Resolu\u00e7\u00e3o de Lit\u00edgios<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Para conflitos de consumo no setor autom\u00f3vel (incluindo aluguer de ve\u00edculos), os consumidores podem recorrer \u00e0s seguintes entidades especializadas:<\/p>

  • Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto (CICAP)<\/strong> \u2013 com compet\u00eancia em toda a \u00e1rea metropolitana do Porto (incluindo Vila Nova de Gaia). Disponibiliza procedimentos de media\u00e7\u00e3o, concilia\u00e7\u00e3o e arbitragem. Contactos:<\/em> Rua Dami\u00e3o de G\u00f3is, 31, Porto; Tel. +351 22 550 83 49 \/ +351 22 502 97 91; Email cicap@cicap.pt<\/span>; Site: cicap.pt<\/span>.<\/p><\/li>

  • Centro de Arbitragem do Setor Autom\u00f3vel (CASA)<\/strong> \u2013 entidade autorizada para lit\u00edgios relacionados com a aquisi\u00e7\u00e3o, utiliza\u00e7\u00e3o, assist\u00eancia e manuten\u00e7\u00e3o de ve\u00edculos autom\u00f3veis. Abrange todo o territ\u00f3rio nacional e trata de quest\u00f5es ligadas ao setor autom\u00f3vel. Contactos:<\/em> Tel. +351 217 827 330 \/ +351 217 951 696; Email info@centroarbitragemsectorauto.pt<\/span>; Site: centroarbitragemsectorauto.pt<\/span>.<\/p><\/li><\/ul>

    Estes centros t\u00eam procedimento simples e s\u00e3o independentes, contando com pessoal especializado para facilitar a solu\u00e7\u00e3o amig\u00e1vel do lit\u00edgio. A ades\u00e3o a centros de arbitragem \u00e9, em regra, volunt\u00e1ria. A Freerent esclarece que aderiu voluntariamente ao CICAP e ao CASA para promover a resolu\u00e7\u00e3o r\u00e1pida de eventuais conflitos de consumo. No entanto, o consumidor mant\u00e9m sempre o direito de optar pela via judicial caso prefira ou se n\u00e3o for alcan\u00e7ado acordo amig\u00e1vel. Em qualquer caso, a utiliza\u00e7\u00e3o da RAL n\u00e3o substitui<\/strong> o recurso aos tribunais judiciais competentes, podendo o consumidor recorrer ao tribunal em qualquer momento, se assim desejar.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPlataforma de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha (ODR)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    A Freerent disponibiliza tamb\u00e9m, em cumprimento do Regulamento (UE) n.\u00ba 524\/2013, um link para a Plataforma Europeia de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha (ODR). Esta plataforma online (odr.europa.eu) destina-se a facilitar a resolu\u00e7\u00e3o de lit\u00edgios que decorram de compras ou contratos celebrados pela internet. O comerciante estabelecido na UE deve informar os consumidores da exist\u00eancia desta plataforma e disponibilizar um link direto para a mesma. Os consumidores podem apresentar reclama\u00e7\u00f5es atrav\u00e9s da ODR, que encaminha o caso para a entidade de RAL apropriada.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tContactos e Recursos \u00dateis<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    • Portal do Consumidor:<\/strong> www.consumidor.pt<\/span> \u2013 Portal oficial com informa\u00e7\u00e3o sobre direitos dos consumidores e lista de entidades RAL<\/p><\/li>

    • Plataforma RLL (ODR) da UE:<\/strong> ec.europa.eu\/consumers\/odr<\/span> \u2013 Portal europeu para apresenta\u00e7\u00e3o de reclama\u00e7\u00f5es em linha.<\/p><\/li>

    • Centro Europeu do Consumidor (CEC):<\/strong> cec.consumidor.pt<\/span> \u2013 Apoio em lit\u00edgios transfronteiri\u00e7os; Email: euroconsumo@dg.consumidor.pt<\/span>.<\/p><\/li>

    • CICAP (Porto):<\/strong> Rua Dami\u00e3o de G\u00f3is, 31, Porto; Tel. +351 22 550 83 49 \/ +351 22 502 97 91; Email cicap@cicap.pt<\/span>; Site: cicap.pt.<\/p><\/li>

    • CASA:<\/strong> Tel. +351 217 827 330 \/ +351 217 951 696; Email info@centroarbitragemsectorauto.pt<\/span>; Site: centroarbitragemsectorauto.pt.<\/p><\/li><\/ul>


      Em caso de lit\u00edgio, o consumidor deve primeiro contactar a Freerent para tentar uma solu\u00e7\u00e3o direta. Se necess\u00e1rio, pode depois recorrer aos mecanismos acima indicados de resolu\u00e7\u00e3o alternativa de lit\u00edgios. Note-se que estes mecanismos n\u00e3o impedem<\/strong> o acesso dos consumidores aos tribunais judiciais caso queiram prosseguir a reclama\u00e7\u00e3o por via judicial. O recurso aos procedimentos extrajudiciais \u00e9 sempre volunt\u00e1rio e complementar, oferecendo uma via r\u00e1pida e gratuita para resolver conflitos de consumo com a empresa.<\/p>

      Fontes:<\/strong> Informa\u00e7\u00e3o baseada no disposto no art.\u00ba 18.\u00ba da Lei n.\u00ba 144\/2015, no Regulamento (UE) n.\u00ba 524\/2013, e em orienta\u00e7\u00f5es oficiais sobre resolu\u00e7\u00e3o de lit\u00edgios de consumo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Ao abrigo do art.\u00ba 18.\u00ba da Lei n.\u00ba 144\/2015, de 8 de setembro, a Freerent informa os consumidores sobre os mecanismos de resolu\u00e7\u00e3o alternativa de lit\u00edgios (RAL) aplic\u00e1veis aos contratos de aluguer de autom\u00f3veis. A RAL \u00e9 um meio extrajudicial para resolver conflitos de consumo, sendo normalmente mais r\u00e1pida, mais simples e menos dispendiosa do […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/elementor-page-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5388","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nResolu\u00e7\u00e3o de Lit\u00edgios - Freerent<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freerent.pt\/fr\/resolucao-de-litigios\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolu\u00e7\u00e3o de Lit\u00edgios - Freerent\" \/>\n<meta property=\"og:description\" content=\"Ao abrigo do art.\u00ba 18.\u00ba da Lei n.\u00ba 144\/2015, de 8 de setembro, a Freerent informa os consumidores sobre os mecanismos de resolu\u00e7\u00e3o alternativa de lit\u00edgios (RAL) aplic\u00e1veis aos contratos de aluguer de autom\u00f3veis. 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