{"id":5388,"date":"2025-05-03T16:44:59","date_gmt":"2025-05-03T15:44:59","guid":{"rendered":"https:\/\/freerent.pt\/?page_id=5388"},"modified":"2025-05-03T23:30:45","modified_gmt":"2025-05-03T22:30:45","slug":"resolution-des-conflits","status":"publish","type":"page","link":"https:\/\/freerent.pt\/fr\/resolution-des-conflits\/","title":{"rendered":"R\u00e9solution des litiges"},"content":{"rendered":"
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Conform\u00e9ment \u00e0 l'article 18 de la loi n\u00b0 144\/2015 du 8 septembre, Freerent informe les consommateurs des m\u00e9canismes de r\u00e8glement alternatif des litiges (RAL) applicables aux contrats de location de v\u00e9hicules. Le RAL est un moyen extrajudiciaire de r\u00e9soudre les litiges de consommation, g\u00e9n\u00e9ralement plus rapide, plus simple et moins co\u00fbteux qu'une proc\u00e9dure judiciaire. Les m\u00e9thodes de RAL comprennent la m\u00e9diation, la conciliation et l'arbitrage. Si vous pr\u00e9f\u00e9rez ne pas saisir imm\u00e9diatement les tribunaux, vous pouvez soumettre votre r\u00e9clamation \u00e0 un organisme de RAL\u00a0; cela vous \u00e9vite les frais de justice et facilite le r\u00e8glement du litige.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEntit\u00e9s de r\u00e9solution des litiges<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

En cas de litige de consommation dans le secteur automobile (y compris la location de v\u00e9hicules), les consommateurs peuvent s'adresser aux organismes sp\u00e9cialis\u00e9s suivants\u00a0:<\/p>

  • Centre d'information et d'arbitrage des consommateurs de Porto (CICAP)<\/strong> \u2013 Juridique sur l\u2019ensemble de la zone m\u00e9tropolitaine de Porto (y compris Vila Nova de Gaia). Propose des services de m\u00e9diation, de conciliation et d\u2019arbitrage. Contacts :<\/em> Rua Dami\u00e3o de G\u00f3is, 31, Porto; T\u00e9l. +351 22 550 83 49 \/ +351 22 502 97 91 ; E-mail cicap@cicap.pt<\/span>; Site: cicap.pt<\/span>.<\/p><\/li>

  • Centre d'arbitrage du secteur automobile (CASA)<\/strong> \u2013 un organisme agr\u00e9\u00e9 pour les litiges relatifs \u00e0 l\u2019acquisition, l\u2019utilisation, l\u2019assistance et l\u2019entretien des v\u00e9hicules automobiles. Il couvre l\u2019ensemble du territoire national et traite des questions li\u00e9es au secteur automobile. Contacts :<\/em> T\u00e9l. +351 217 827 330 \/ +351 217 951 696 ; E-mail info@centroarbitragemsectorauto.pt<\/span>; Site: centroarbitragemsectorauto.pt<\/span>.<\/p><\/li><\/ul>

    Ces centres appliquent des proc\u00e9dures simples et sont ind\u00e9pendants. Ils disposent d'un personnel sp\u00e9cialis\u00e9 pour faciliter le r\u00e8glement amiable des litiges. La participation \u00e0 ces centres est g\u00e9n\u00e9ralement volontaire. Freerent pr\u00e9cise avoir adh\u00e9r\u00e9 volontairement \u00e0 CICAP et CASA afin de favoriser un r\u00e8glement rapide des litiges potentiels entre consommateurs. Toutefois, le consommateur conserve toujours le droit d'engager une action en justice s'il le souhaite ou si aucun accord amiable ne peut \u00eatre trouv\u00e9. Dans tous les cas, le recours aux modes alternatifs de r\u00e8glement des litiges (MARD) est autoris\u00e9. ne remplace pas<\/strong> Le consommateur peut saisir les tribunaux comp\u00e9tents et faire appel \u00e0 tout moment s'il le souhaite.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPlateforme de r\u00e8glement en ligne des litiges (RLL)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Conform\u00e9ment au r\u00e8glement (UE) n\u00b0\u00a0524\/2013, Freerent propose \u00e9galement un lien vers la plateforme europ\u00e9enne de r\u00e8glement en ligne des litiges (RLL). Cette plateforme (odr.europa.eu) vise \u00e0 faciliter le r\u00e8glement des litiges li\u00e9s aux achats ou contrats conclus en ligne. Les professionnels \u00e9tablis dans l\u2019UE sont tenus d\u2019informer les consommateurs de l\u2019existence de cette plateforme et de leur fournir un lien direct vers celle-ci. Les consommateurs peuvent d\u00e9poser une r\u00e9clamation via la plateforme RLL, qui transmet ensuite le dossier \u00e0 l\u2019organisme de r\u00e8glement extrajudiciaire des litiges (REL) comp\u00e9tent.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    • Portail consommateur\u00a0:<\/strong> www.consumidor.pt<\/span> Site web officiel contenant des informations sur les droits des consommateurs et une liste des organismes de r\u00e8glement extrajudiciaire des litiges (REL).<\/p><\/li>

    • Plateforme UE RLL (ODR) :<\/strong> ec.europa.eu\/consumers\/odr<\/span> \u2013 Portail europ\u00e9en pour le d\u00e9p\u00f4t de plaintes en ligne.<\/p><\/li>

    • Centre europ\u00e9en des consommateurs (CEC) :<\/strong> cec.consumidor.pt<\/span> \u2013 Assistance en cas de litiges transfrontaliers\u00a0; Courriel\u00a0: euroconsumo@dg.consumidor.pt<\/span>.<\/p><\/li>

    • CICAP (Porto) :<\/strong> Rua Dami\u00e3o de G\u00f3is, 31, Porto; T\u00e9l. +351 22 550 83 49 \/ +351 22 502 97 91 ; E-mail cicap@cicap.pt<\/span>; Site web : cicap.pt.<\/p><\/li>

    • MAISON:<\/strong> T\u00e9l. +351 217 827 330 \/ +351 217 951 696 ; E-mail info@centroarbitragemsectorauto.pt<\/span>; Site web : centroarbitragemsectorauto.pt.<\/p><\/li><\/ul>


      En cas de litige, le consommateur doit d'abord contacter Freerent pour tenter de trouver une solution \u00e0 l'amiable. Si n\u00e9cessaire, il peut ensuite recourir aux modes alternatifs de r\u00e8glement des litiges mentionn\u00e9s ci-dessus. Veuillez noter que ces modes alternatifs de r\u00e8glement des litiges sont soumis \u00e0 des proc\u00e9dures sp\u00e9cifiques. ne pas emp\u00eacher<\/strong> Les consommateurs peuvent saisir les tribunaux s'ils souhaitent porter plainte par voie l\u00e9gale. Le recours \u00e0 une proc\u00e9dure extrajudiciaire est toujours volontaire et compl\u00e9mentaire\u00a0; il offre un moyen rapide et gratuit de r\u00e9soudre les litiges de consommation avec l'entreprise.<\/p>

      Sources :<\/strong> Informations bas\u00e9es sur les dispositions de l'article 18 de la loi n\u00b0 144\/2015, du r\u00e8glement (UE) n\u00b0 524\/2013 et des lignes directrices officielles relatives au r\u00e8glement des litiges de consommation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Ao abrigo do art.\u00ba 18.\u00ba da Lei n.\u00ba 144\/2015, de 8 de setembro, a Freerent informa os consumidores sobre os mecanismos de resolu\u00e7\u00e3o alternativa de lit\u00edgios (RAL) aplic\u00e1veis aos contratos de aluguer de autom\u00f3veis. A RAL \u00e9 um meio extrajudicial para resolver conflitos de consumo, sendo normalmente mais r\u00e1pida, mais simples e menos dispendiosa do […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/elementor-page-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5388","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nResolu\u00e7\u00e3o de Lit\u00edgios - Freerent<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freerent.pt\/fr\/resolution-des-conflits\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolu\u00e7\u00e3o de Lit\u00edgios - Freerent\" \/>\n<meta property=\"og:description\" content=\"Ao abrigo do art.\u00ba 18.\u00ba da Lei n.\u00ba 144\/2015, de 8 de setembro, a Freerent informa os consumidores sobre os mecanismos de resolu\u00e7\u00e3o alternativa de lit\u00edgios (RAL) aplic\u00e1veis aos contratos de aluguer de autom\u00f3veis. 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