{"id":5350,"date":"2025-05-03T15:47:44","date_gmt":"2025-05-03T14:47:44","guid":{"rendered":"https:\/\/freerent.pt\/?page_id=5350"},"modified":"2025-05-03T22:55:41","modified_gmt":"2025-05-03T21:55:41","slug":"livro-de-reclamacoes","status":"publish","type":"page","link":"https:\/\/freerent.pt\/en\/livro-de-reclamacoes\/","title":{"rendered":"Complaints Book"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5350\" class=\"elementor elementor-5350\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3eb53ca7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3eb53ca7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-263bf363\" data-id=\"263bf363\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b799ace elementor-widget elementor-widget-text-editor\" data-id=\"b799ace\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"163\" data-end=\"341\">Na Freerent, valorizamos a sua opini\u00e3o e trabalhamos continuamente para melhorar os nossos servi\u00e7os. Agradecemos desde j\u00e1 a sua confian\u00e7a e colabora\u00e7\u00e3o.<\/p><p>Em cumprimento do disposto no Decreto-Lei n.\u00ba 156\/2005, de 15 de setembro, informamos que a Freerent &#8211; Aluguer de Autom\u00f3veis, Lda disp\u00f5e de <strong data-start=\"303\" data-end=\"338\">Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico<\/strong>.<\/p><p class=\"\" data-start=\"563\" data-end=\"754\">Estamos sempre dispon\u00edveis para ouvir os nossos clientes diretamente. Caso pretenda entrar em contacto connosco antes de formalizar uma reclama\u00e7\u00e3o, pode usar os seguintes meios:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72b1d87 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"72b1d87\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/maps.app.goo.gl\/UaQg3knkXqbT1PhGA\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-pin\" viewbox=\"0 0 288 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M112 316.94v156.69l22.02 33.02c4.75 7.12 15.22 7.12 19.97 0L176 473.63V316.94c-10.39 1.92-21.06 3.06-32 3.06s-21.61-1.14-32-3.06zM144 0C64.47 0 0 64.47 0 144s64.47 144 144 144 144-64.47 144-144S223.53 0 144 0zm0 76c-37.5 0-68 30.5-68 68 0 6.62-5.38 12-12 12s-12-5.38-12-12c0-50.73 41.28-92 92-92 6.62 0 12 5.38 12 12s-5.38 12-12 12z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Avenida da Rep\u00fablica, N\u00ba 1326, 6\u00ba - Sala 68, 4430-192 Vila Nova de Gaia, Portugal<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+351961829346\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">(+351) 961 829 346 (Chamada para a rede m\u00f3vel nacional)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:reservas@freerent.pt\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> reservas@freerent.pt<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-174d53df elementor-widget elementor-widget-text-editor\" data-id=\"174d53df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"343\" data-end=\"496\">Se tiver alguma reclama\u00e7\u00e3o relativa aos nossos servi\u00e7os ou \u00e0 sua experi\u00eancia connosco, poder\u00e1 apresent\u00e1-la atrav\u00e9s da plataforma oficial dispon\u00edvel em:<\/p><p class=\"\" data-start=\"498\" data-end=\"561\"><a class=\"\" href=\"https:\/\/www.livroreclamacoes.pt\/\" target=\"_new\" rel=\"noopener\" data-start=\"501\" data-end=\"559\">www.livroreclamacoes.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Na Freerent, valorizamos a sua opini\u00e3o e trabalhamos continuamente para melhorar os nossos servi\u00e7os. Agradecemos desde j\u00e1 a sua confian\u00e7a e colabora\u00e7\u00e3o. Em cumprimento do disposto no Decreto-Lei n.\u00ba 156\/2005, de 15 de setembro, informamos que a Freerent &#8211; Aluguer de Autom\u00f3veis, Lda disp\u00f5e de Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico. Estamos sempre dispon\u00edveis para ouvir os [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/elementor-page-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5350","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Livro de Reclama\u00e7\u00f5es - Freerent<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freerent.pt\/en\/livro-de-reclamacoes\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livro de Reclama\u00e7\u00f5es - Freerent\" \/>\n<meta property=\"og:description\" content=\"Na Freerent, valorizamos a sua opini\u00e3o e trabalhamos continuamente para melhorar os nossos servi\u00e7os. Agradecemos desde j\u00e1 a sua confian\u00e7a e colabora\u00e7\u00e3o. Em cumprimento do disposto no Decreto-Lei n.\u00ba 156\/2005, de 15 de setembro, informamos que a Freerent &#8211; Aluguer de Autom\u00f3veis, Lda disp\u00f5e de Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico. 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