{"id":3613,"date":"2024-01-08T11:13:19","date_gmt":"2024-01-08T11:13:19","guid":{"rendered":"https:\/\/dreamsrent-wp.dreamstechnologies.com\/?page_id=3613"},"modified":"2025-11-18T17:19:38","modified_gmt":"2025-11-18T17:19:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/freerent.pt\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\r\n\t\t\t\t\t\t\tCan a family member\/neighbor\/friend lift the car?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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No. The main driver must assume responsibility for lifting the car.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan a family member\/neighbor\/friend deliver the car?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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No. Only the main driver or the second driver are authorized to return the car.\n\n<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I reserve extras or additional equipment?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, you can book additional extras online or at the time of vehicle pick-up.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I reserve and pay for a vehicle even if I'm not the one picking it up and driving it?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Payment can be made by anyone the customer prefers, but the main driver must be the credit card holder and be present at the time of pickup.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I book free delivery and pickup online?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, you can book delivery and pickup online.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I check prices without making a reservation?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes. Just fill out the form with your booking preferences.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I choose the car model?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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No. We only guarantee the category, not the specific model.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I drive outside the country?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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We allow vehicles to leave Spain upon request. Please confirm at the time of booking.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I get a copy of my invoice?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, just ask at check-in.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I pick up the vehicle at home\/work and return it to the rental station?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, that's possible. Please request it at the time of booking.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I just pick up or drop off the vehicle?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, that's possible. Please request it at the time of booking.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I return the vehicle with an empty tank?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, but an additional fee will be charged on top of the national average fuel price.\n\n<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I make online reservations with FreeRent?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, as long as your credit card is valid.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I rent a commercial van with FreeRent?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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No. We do not offer van rental services.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I purchase additional coverage or protection?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, you can purchase additional coverage online or at the counter.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan the store agent explain the vehicle's controls to me?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, just ask the agent when you pick up the car.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tIs it possible to reduce the deductible to zero?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, this is possible in most countries. Ask for more information when booking.\n\n<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan the vehicle be delivered to a business address, workplace, or hotel?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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No. We only operate at Porto Airport.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tDo I need to perform any maintenance on the vehicle during the rental period?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, you should perform regular checks of fluid levels and tires.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tDo I need to check the vehicle's condition before leaving the station?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, you should make sure that the vehicle's status is correctly registered.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tDo you offer a collection service?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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No. We only operate at Porto Airport.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tHow does FreeRent protect my personal data and credit card information online?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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We use SSL encryption technology on our secure server.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tHow does FreeRent protect my personal data?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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We use SSL encryption technology on our secure server.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tHow do I know if my booking has been confirmed?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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After booking, a "booking confirmation" page will be displayed.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tIf I forget my driver's license, can I still pick up the vehicle?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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A driver's license is mandatory.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tIs insurance included in the price shown?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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No.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tIs it possible to modify or cancel a prepaid reservation after it has been confirmed?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, you can modify or cancel your reservation on the FreeRent website.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tIs it possible to view my reservation after it's confirmed?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, you can modify or cancel your reservation on the website.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tIs there a minimum\/maximum age to rent a vehicle?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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The minimum age to rent is 20 years old.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tIs there a mileage limit on my rental?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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We offer rates with limited and unlimited mileage.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tI would like to know the details of the franchises, their costs, and how I will be charged in case of damages.<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Please see our full terms and conditions for more information.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tCan I use my credit card coverage?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Yes, you can. In that case, the franchise fee will be held on your card.\n\n<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tMy driver's license was stolen; can I file a theft report?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Under Portuguese law, a valid driver's license is required. Please check with the store.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tDriving Rules<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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It is the driver's responsibility to be aware of the driving laws of the country where they will be driving.\n\n<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tWhat are the different types of additional coverage available?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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FreeRent has several types of roofing available over the counter. Please check with the store.\n\n<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tWhat documents do I need to present at the counter when picking up the car?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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You must bring your driver's license, photo identification, and a valid credit card.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tWhat does the message "Your session has expired" mean?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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For security reasons, we terminate the connection after a period of inactivity.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tWhat does CDW, or Collision Damage Waiver, mean?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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It is an optional coverage that exempts the customer from liability for loss or damage to the rented vehicle.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tWhat should I do if I lose my car keys?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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If you lose your keys, you should contact the return station.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tWhat should I do if my vehicle is lost or stolen?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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You should contact the local police and the rental agency.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tWhat if I have a problem with my car?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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FreeRent provides 24-hour roadside assistance.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tWhat if I want to extend the duration of my rental?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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Please contact the station where you picked up the vehicle to make the necessary adjustments.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

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\r\n\t\t\t\t\t\t\tWhat is a Rental Agreement?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
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The Rental Agreement is the agreement between FreeRent and the client.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

\r\n\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\tWhat is free delivery and collection?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t

This is our delivery and collection service for rental vehicles.\n\n<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n\t

\r\n\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\tWhat is included in the price?<\/a>\r\n\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t

The quote usually includes time and mileage, road tax, third-party liability coverage, and VAT.<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\t\r\n\r\n \r\n\r\n<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Um familiar\/vizinho\/amigo pode levantar o carro? N\u00e3o. O condutor principal deve assumir a responsabilidade de levantar o carro. Um familiar\/vizinho\/amigo pode entregar o carro? N\u00e3o. Apenas o condutor principal ou o segundo condutor est\u00e3o autorizados a devolver o carro. Posso reservar extras ou equipamentos adicionais? 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